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Terms of Service

Terms and Condi

  Updated: January 1, 2025

  Welcome to Capital City Cleaners! These Terms of Service (“Terms”) govern your access and use of our cleaning services.      By using our services, you agree to these Terms. Please read them carefully.

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 1. Services

  Capital City Cleaners provides residential and commercial cleaning services. Specific details about services, including            frequency, scope, and any special instructions, will be agreed upon at the time of booking.

 2. Service Area

  1. Our services are available in Ottawa, Gatineau, and surrounding regions. We reserve the right to decline service outside these areas.

    3. Booking and Scheduling

    • Booking: Services must be scheduled in advance through our website, email, or phone.

    • Rescheduling/Cancellations: Please provide at least 24 hours' notice for rescheduling or cancellations. A cancellation fee of $50 may apply if sufficient notice is not given.

    4. Payment Terms

    • Rates: Our rates are detailed at the time of booking and may vary based on the service type and location.

    • Payment Methods: We accept e-transfer or payment by cash 

    • Due Date: Payment is due upon completion of the service unless otherwise agreed in writing.

    5. Customer Responsibilities

    • Access to Premises: Customers must provide access to the premises at the scheduled time. Failure to do so may result in a missed appointment fee.

    • Safety: Customers are responsible for ensuring that the premises are safe for our team to perform cleaning tasks.

    6. Damage and Liability

    • Valuables: Customers are advised to secure valuables. Capital City Cleaners is not responsible for lost or damaged items unless due to proven negligence.

    • Liability Limitations: We are not liable for damages caused by pre-existing conditions or faulty equipment/furnishings.

    7. Satisfaction Guarantee

    If you are not satisfied with the service, notify us within 24 hours. We will address your concerns and, where appropriate, revisit within 48hrs to correct the issue at no additional cost.

    8. Privacy Policy

    We value your privacy and handle your personal information in compliance with Canadian privacy laws. 

    9. Modifications

    Capital City Cleaners reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.

    10. Governing Law

    These Terms are governed by the laws of the Province of Quebec and applicable Canadian laws.

    11. Contact Us

    For questions or concerns about these Terms, contact us at:
    Capital City Cleaners
    Email: booking@capitalcitycleaners.net
    Phone: 613-983-8969

    By using our services, you acknowledge that you have read, understood, and agreed to these Terms. Thank you for choosing Capital City Cleaners!

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